Dyehard Fan Supply is happy to provide exchanges if you are unhappy with the product provided the product is returned in its original condition.
We are happy to replace any item(s) if they arrive defective or damaged, within 3 days of delivery. If you would like to exchange it for the same item, send us an email at email@example.com. Please include a photo of the damaged product along with a slip of paper with your name and order number written out, for our records. Once your new shipment leaves our facility you will be provided an updated tracking number via email:
To ensure quick and hassle-free exchanges, you will need to place a new order for the desired product then return the unwanted item for a refund. This way you can be sure we have the available inventory, and we can ship your new item out right away.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except in the case of damaged or defective products. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item(s) over $50, we recommend you use a trackable shipping service or purchasing shipping insurance as we cannot guarantee returns lost in transit.
Event, closeout or custom items are final sales and not eligible for refunds.